Grievance Redressal

We are committed to resolving your complaints quickly and fairly.

Last updated: January 1, 2026

GammaMoney is committed to providing the highest standard of service. If you have a complaint or grievance, we want to hear from you and resolve it as quickly as possible.

Our Commitment

We take all customer complaints seriously. Our grievance redressal mechanism is designed to ensure that every complaint is acknowledged, investigated, and resolved in a fair, transparent, and timely manner.

Grievance Redressal Process

Submit Your Complaint

Email us at team@gammamoney.in with your registered mobile number, application ID (if applicable), and a clear description of your complaint.

Acknowledgement

We will acknowledge your complaint within 24 hours via email and provide a unique complaint reference number for tracking.

Investigation

Our grievance team will investigate your complaint, review all relevant records, and work towards a resolution within 5 working days.

Resolution

You will receive a written response with the resolution outcome. If resolved, we will confirm the closure of your complaint.

Escalation (if needed)

If unsatisfied with the resolution, escalate to our Grievance Officer. If still unresolved after 30 days, you may approach the RBI Ombudsman.

Grievance Officer

Name	Grievance Redressal Officer, GammaMoney
Email	grievance@gammamoney.in
Phone	+91 93060 62048
Working Hours	Monday – Friday, 10 AM – 6 PM IST
Response Time	Within 48 hours of receiving complaint
Resolution Time	Up to 30 days from complaint date

Types of Complaints We Handle

Unauthorized deduction of platform fees.
Technical issues preventing loan application submission.
Incorrect information displayed in your account.
Data privacy concerns or unauthorized access.
Delays in application processing beyond committed timelines.
Misleading communication from our team.

Loan-Related Complaints

For complaints related to loan disbursement, EMI deductions, interest charges, or repayment issues — these are managed by the lending partner (bank or NBFC) directly. Please contact your lender using the details in your loan agreement. GammaMoney can assist in facilitating communication with the lender.

External Escalation

If your complaint remains unresolved even after exhausting our internal process, you may escalate to the following regulatory authorities:

RBI Ombudsman: cms.rbi.org.in (for complaints against NBFCs and banks)
SEBI SCORES: For any investment-related grievances.
Consumer Forum: Your state or national consumer dispute redressal commission.

We strongly encourage customers to first contact GammaMoney directly before escalating to external authorities. Most issues are resolved quickly at our end.